AlterG® Anti-Gravity Treadmill® Warranty

Your AlterG (Pro 200, M320 and F320) are covered by the following warranty:

Warranty: AlterG warrants to Owner that the AlterG Anti-Gravity Treadmill is free from manufacturing defects for a period of one (1) year from original date of purchase. AlterG will provide parts and labor to fix any product defects, at AlterG's expense, during the period of the Warranty. The Warranty does not cover lost business opportunity due to your AlterG Anti-Gravity Treadmill being out of service, nor does it cover damage or equipment failure due to misuse, user damage or other damage, or failure to comply with environmental, electrical requirements and maintenance as outlined in the AlterG Anti-Gravity Treadmill User Manual. Any customer modification of the AlterG Anti-Gravity Treadmill voids the Warranty.

Service: At AlterG we strive to offer the best service possible to our customers. Once we receive a service request via our website or a phone call we will follow up with you and our goal is to resolve the issue as quickly as possible. Issues are usually resolved within 72 hours, and many issues are resolved same day via the phone, but can take longer depending on whether additional parts are needed and available. The service can range from phone calls and emails to onsite service visits as necessary.

Pro 200 Series

During the Warranty period AlterG or its authorized service technician will diagnose and repair your AlterG Anti-Gravity Treadmill including parts and labor. The service can range from phone calls and emails to onsite service visits as necessary. After your Warranty has expired, and if you have not purchased an Extended Warranty from AlterG, you will be billed at the then current rates for parts and labor plus any travel and/or shipping needed for any service of the product.

The Warranty does not cover lost business opportunity due to your AlterG Anti-Gravity Treadmill being out of service, nor does the Warranty cover any damage or equipment failure due to misuse and other user damages. This includes: failure to comply with environmental and electrical requirements, as well as the maintenance upkeep protocols outlined in the AlterG Anti-Gravity Treadmill User Manual. Any customer modification of the AlterG Anti-Gravity Treadmill voids the Warranty. If you must disassemble the AlterG Anti-Gravity Treadmill to move it, doing so without an AlterG qualified technician will void the Warranty as well.

M320/F320 Series

During the Warranty period AlterG or its authorized service technician will diagnose and repair your AlterG Anti-Gravity Treadmill including parts and labor. The service can range from phone calls and emails to onsite service visits as necessary. After your Warranty has expired, and if you have not purchased an Extended Warranty from AlterG, you will be billed at the then current rates for parts and labor plus any travel and/or shipping needed for any service of the product.

The Warranty does not cover lost business opportunity due to your AlterG Anti-Gravity Treadmill being out of service, nor does the Warranty cover any damage or equipment failure due to misuse and other user damages. This includes: failure to comply with environmental and electrical requirements, as well as the maintenance upkeep protocols outlined in the AlterG Anti-Gravity Treadmill User Manual. Any customer modification of the AlterG Anti-Gravity Treadmill voids the Warranty. If you must disassemble the AlterG Anti-Gravity Treadmill to move it, doing so without an AlterG qualified technician will void the Warranty as well.

To talk with a Technician more about the AlterG Warranty, please call (510) 270-5369.