AlterG® Warranty Information

Pro 200 Series, M300 Series, F300 Series Warranty

WARRANTY: AlterG warrants to the customer that the AlterG Anti-Gravity Treadmill® is free from manufacturing defects for a period of two(2) from original date of purchase, and AlterG will provide parts and labor to fix any product defects, at AlterG’s expense, during the period of the warranty. The warranty does not cover lost business opportunity due to your AlterG Anti-Gravity Treadmill being out of service, nor does it cover damage or equipment failure due to misuse, user or other damage, or failure to comply with environmental, electrical requirements and maintenance as outlined in the AlterG Anti-Gravity Treadmill User Manual. Any customer modification of the AlterG Anti-Gravity Treadmill voids the warranty.

Pro 200 Series, M300 Series, F300 Series Extended Warranty

WARRANTY: AlterG will provide parts and labor to fix any product defects, at AlterG’s expense, during the period of your warranty. During this period, AlterG or its authorized service technicians will diagnose and repair your AlterG Anti-Gravity Treadmill, including all parts and labor. The service can range from phone calls and emails to onsite service visits as necessary. After your Warranty has expired, and if you have not purchased an Extended Warranty from AlterG, you will be billed at the current rates for parts and labor plus any travel and/or shipping needed for any service of the product.

The warranty does not cover lost business opportunity due to your AlterG Anti-Gravity Treadmill being out of service, nor does the warranty cover any damage or equipment failure due to misuse and other user damages. This includes: failure to comply with environmental and electrical requirements, as well as the maintenance upkeep protocols outlined in the AlterG Anti-Gravity Treadmill User Manual. Any customer modification of the AlterG Anti-Gravity Treadmill voids the warranty. If you must disassemble the AlterG Anti-Gravity Treadmill to move it, doing so without an AlterG qualified technician will void the warranty as well.

SERVICE: At AlterG we strive to offer the best service possible to our customers. Once we receive a service request via our website or a phone call, we will follow up with you. Our goal is to resolve the issue as quickly as possible. Issues are usually resolved within 72 hours, and many issues are resolved same day via phone, but can take longer depending on whether additional parts are needed and available. The service can range from phone calls and emails to onsite service visits as necessary.

Preferred Warranty

In addition to the standard warranty coverage, the AlterG Preferred Warranty provides the owner with five free pairs of AlterG shorts, or four pairs of AlterG Performance Shorts per year of warranty coverage, and a treadmill care kit. Shorts and care kit will be shipped at the start of each year of warranty coverage.

To find out more about the AlterG warranty, please call 0800 368 8700 or email uk@alterg.com.

The Mill, Horton Road,
Stanwell Moor
Staines, Middlesex TW19 6BJ

AlterG® Extended Warranty Information

Pro 200 Series, M300 Series, F300 Series Extended Warranty

AlterG will provide parts and labor to fix any product defects, at AlterG’s expense, during the period of your warranty. During this period, AlterG or its authorized service technicians will diagnose and repair your AlterG Anti-Gravity Treadmill®, including all parts and labor. The service can range from phone calls and emails to onsite service visits as necessary. After your Warranty has expired, and if you have not purchased an Extended Warranty from AlterG, you will be billed at the current rates for parts and labor plus any travel and/or shipping needed for any service of the product.

Bionic Leg Extended Warranty

If there are any defects with your Bionic Leg during the period of your warranty, AlterG will cover the costs to either replace or refurbish the Bionic Leg, at AlterG’s discretion. If you would like to have your Bionic Leg repaired after the warranty has expired, and if you have not purchased additional Extended Warranty, you will be billed at the current rates for parts, labor, and shipping.

DISCLAIMER: The warranty does not cover lost business opportunity due to your AlterG product being out of service, nor does the Warranty cover any damage or equipment failure due to misuse and other user damages. This includes: failure to comply with environmental and electrical requirements, as well as the maintenance upkeep protocols outlined in the AlterG product User Manual. Any customer modification of the AlterG Anti- Gravity Treadmill voids the warranty. If you must disassemble the AlterG product to move it, doing so without an AlterG qualified technician will void the Warranty as well.

SERVICE: At AlterG we strive to offer the best service possible to our customers. Once we receive a service request via our website or a phone call we will follow up with you. Our goal is to resolve the issue as quickly as possible. Issues are usually resolved within 72 hours, and many issues are resolved same day via phone, but can take longer depending on whether additional parts are needed and available. The service can range from phone calls and emails to onsite service visits as necessary.

Preferred Warranty

In addition to the standard warranty coverage, the AlterG Preferred Warranty provides the owner with five free pairs of AlterG shorts, or four pairs of AlterG Performance Shorts per year of warranty coverage, and a treadmill care kit. Shorts and care kit will be shipped at the start of each year of warranty coverage.

To find out more about the AlterG warranty, please call 0800 368 8700 or email uk@alterg.com.

The Mill, Horton Road,
Stanwell Moor
Staines, Middlesex TW19 6BJ