CAREERS WITH ALTERG®

DO YOU DEFY GRAVITY AND LIMITS?

AlterG is pioneering technology to help physical therapy patients, athletes, and anyone with mobility impairments get back on their feet, doing the things they love. Our products enable individuals to more effectively improve their mobility and health while recovering from injury or surgery.

At our headquarters in Fremont, California, AlterG promotes a culture of health and wellness by providing two hours per week of paid exercise time, on-site yoga classes, and a fully equipped gym.

We’re looking for talented and committed employees for the following positions. Please send your resume in Word or PDF format to careers@alterg.com. If your experience is a good match for our job requirements, we’ll contact you directly.

OPEN POSITIONS


Job Title:          Regional Sales Associate

Location:          Fremont, CA; Minneapolis, MN; Charlotte, NC; Cleveland, OH; Pittsburg, PA (Home Office)

Summary:
We are looking for a dynamic, self-motivated individual with the talent to sell the value of AlterG’s products by engaging with current and prospective customers and uncovering their needs. We welcome candidates with inside sales experience, and/or experience in the physical therapy, athletic training or sports medicine setting. We are looking for someone who can act as a liaison between customers/prospects and the field sales reps (Regional Account Managers). This position will have high visibility to our customers and prospects at all levels. This position is entry level with opportunity for growth.  The candidate will work out of their home office.

Duties and Responsibilities:

  • Promote AlterG technology to B2B accounts including: physical therapy, SNF, sports medicine, fitness, athletic training and healthcare professionals
  • Assist Regional Account Managers with qualifying prospects and scheduling appointments with economic decision makers
  • Drive revenue growth by helping assigned territory to consistently meet and exceed quarterly targets
  • Periodic presentations on AlterG technology over webinar platform
  • Navigate sales process via outbound prospecting, handling inbound leads, gathering necessary info, understanding business needs, and strategic team selling with Regional Account Manager.
  • Input new leads into CRM (salesforce.com) and periodically update existing leads: Assist with CRM pipeline management
  • Periodic training sessions (product education) with current AlterG customers
  • Weekly and monthly recording on all activities and productivity, using CRM and Marketing Automation platform
  • Assist marketing team with new marketing programs and initiatives

Please send your resume in Word or PDF format to Robert Wellman at careers@alterg.com. If your experience is a good match for our job requirements, we’ll contact you directly.


Job Title:                  Assembler (temp to hire)

Location:                  Fremont, CA (Must be able to commute to Fremont.)

Summary:
We are looking for a talented, self-motivated, organized and committed individual to perform assembly and test of medical equipment in an ISO-13485 compliant manufacturing environment.  Position will be working with a team to manufacturer, test and ship AlterG Anti-Gravity Treadmills. Must be a great team player, have an uncompromised work ethic, commitment to quality and poised to have fun.  This position works out of our Operations center in Fremont, CA.

Responsibilities:

  • Assemble, test and package medical capital equipment to documented standards.
  • Troubleshoot and repair product throughout manufacturing process as needed.
  • Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
  • Transfer materials as required to support manufacturing process.
  • Complete Device History Records (DHR’s), and daily production logs.
  • Maintain equipment including cleaning and performing preventive maintenance (PMs) on production line machinery.
  • Communicate with coworkers and management on production status and issues.
  • Clean and maintain work area.
  • Support material management including Receiving, Storage, Shipping and cycle-counting as required.

Qualifications:
This motivated team player will possess the following experience, abilities and skills:

  • High School Diploma or equivalent
  • 2 years or more experience in a manufacturing job function.
  • Excellent communication skills.
  • Dependability, flexibility, and willingness to work in fast-paced environment.
  • Great attention to detail.
  • Basic reading, writing, and arithmetic skills required.
  • Understanding of ISO-13485 requirements and working within a FDA complaint environment
  • Manual dexterity required for operating machinery and computers.
  • Ability to lift up to 50 pounds required.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents may be required to complete other miscellaneous responsibilities as required.

Please send your resume and cover letter in Word or PDF format to kbutts@alterg.com. If your experience is a good match for our job requirements, we’ll contact you directly.


Job Title:                  Material Handler (temp to hire)

Location:                  Fremont, CA (Must be able to commute to Fremont.  No relocation compensation.)

Summary:
We are looking for a talented, self-motivated, organized and committed individual who likes to join a thriving company. The Material Handler ensures that all incoming materials are received properly, that outgoing materials are packaged according to specification and shipped in a timely manner, that materials are delivered correctly to inventory, placed in their proper position, and available for use where they are needed, and other duties as assigned by their supervisor.  It is expected that the Material Handler will work closely with Production Employees, Purchasing, Quality, and Management to ensure materials are readily available to support the production and shipping schedule. This position works out of our Operations center in Fremont, CA.

Responsibilities:

  • Receive materials from vendors on a daily basis. Verify the quality, type and amount of materials received are correct and that the appropriate documentation is present (e.g. packing list). Enter data into ERP system accurately as required.
  • Off load trucks with forklifts, pallet jacks, or dollies as appropriate and stock materials into their proper location.
  • Package and prepare outgoing materials and Finished Goods for domestic and international shipments in accordance with established procedures and customer requirements.
  • Cycle count materials as requested.
  • Ensuring a FIFO flow by pulling older materials to the front and moving new materials to the back of bins and bays.
  • Periodically provide assistance to manufacturing personnel, manufacturing management, engineering, and quality as needed.
  • Maintain an organized, clean work area and warehouse.
  • Manage shipping/receiving supplies.
  • Take on other duties and projects as requested.

Qualifications:
This motivated team player will possess the following experience, abilities and skills:

  • High School Diploma or equivalent plus 2-5+ years in shipping/receiving/material handling-related field.
  • Excellent communication skills
  • Dependability, flexibility, and willingness to work in fast-paced environment.
  • Great attention to detail.
  • Good organizational, problem solving, and analytical skills.
  • Creative, flexible, and innovative team player with the ability to work within a diverse team environment.
  • Routinely push, pull and lift up to 50 lbs.
  • Regularly climb and reach.
  • Stand/walk for extended durations.
  • Safely operate distribution equipment (forklift certified preferred).
  • Operate PC applications and systems including ERP and Office applications (Word, Excel, PowerPoint etc.)
  • Medical device company experience a plus
  • NetSuite ERP experience preferred

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents may be required to complete other miscellaneous responsibilities as required.

Please send your resume and cover letter in Word or PDF format to kbutts@alterg.com. If your experience is a good match for our job requirements, we’ll contact you directly.


Job Title:           International Customer Success Specialist

Department:     Customer Success

Reports To:      Director of Customer Success

Status:               Non-exempt, full time

Location:          Fremont, California

Summary:
We are currently seeking an outgoing, energetic, flexible, friendly individual with a can-do attitude to serve as a Customer Support Specialist.  You will deliver an outstanding customer experience by delivering end-to-end support acting as the voice of the customer to the rest of the AlterG team. You will research and maintain much of the company’s prospect and customer data in salesforce.com.  To be successful, you must have an exceptional attitude of service and a proactive sense of responsibility for helping our customers achieve their objectives.

Objectives for this role:

  • Provide 1st class experience for customers using tools provided by Marketing, Ops, Service, and Clinical teams.
  • Increase sales pipeline velocity and drive repeat sales to existing customers by providing exceptional service qualitatively and quantitatively.
  • Serve as hub of the wheel in interfacing with customers for all other departments
  • Support Sales

Primary Responsibilities:

  • Calls and Emails:
    • Answer the phone and find out what the person calling needs from AlterG. Alternatively, reply to the email to get the necessary information from the sender.
    • Connect the caller or sender directly with the team member best able to help, and be certain that this connection was followed-up within 24 hours.
    • When a team member is not available, take a detailed message and follow-up personally with the responsible person to be certain the callers request was addressed within 24 hours of receiving the call or email.
    • Generate a report weekly on calls and emails received, closing the loop by verifying that they were all returned or replied to that week.
  • New Sales Orders:
    • Review new sales orders for accuracy and complete contact information in Salesforce.com.
    • Call the customer contact responsible for delivery and installation of the AlterG in their facility
    • Coordinate with Operations delivery and installation dates for each customer.
  • Account Management:
    • Develop programs and systems to leverage tools e.g., playbooks, videos, webinars, protocols, etc., developed by other departments to help our dealers’ customers achieve high utilization of their products (marketing, clinical, training tools)
    • Develop new tools to improve efficiency of delivery
  • Salesforce.com:
    • Research and maintain the integrity of prospect and customer data in Salesforce, assuring that each record is as complete as possible.
    • Triage inbound leads, researching the prospect information, converting qualified leads to accounts, and assigning initial tasks to the account owner.
    • Generate weekly reports of inbound leads and their activities for sales and marketing management.
  • Perform all other duties as assigned.

Experience/Qualifications:

  • Experience working in a customer centric sales and service environment
  • Must speak Mandarin
  • International business experience a plus
  • Expert skills working with MS Office applications
  • com experience essential
  • Professional in appearance and attitude, respectful, honest and team player.
  • Proactive and skilled at handling multiple tasks
  • Excellent organization skills and ability to manage multiple tasks in fast-paced environment
  • Effective communication and active listening skills displaying a high level of professionalism
  • High school diploma or equivalent. Some college preferred, Associates or Bachelor’s degree would be a plus.

Compensation:  Salary based on experience and qualifications

To apply for this position, email your cover letter and resume to nfaulkner@alterg.com.